How do I reset my CAC PIN?

Know your current PIN?

If you want to change/reset your PIN and you know your current PIN, do the following:

  • Go to STARTàAll ProgramsàActivIdentityàActivClientàUser Console
  • Under the ‘Tools’ dropdown menu, click on ‘Change Pin.’

Don’t know your current PIN? PIN Locked?

If you do not know your current PIN or your PIN has been locked, please contact your local ID Card office for issues with your CAC, CAC certificates, or your CAC PIN. AKO/DKO does not have the ability to reset your PIN.

ID CARD Office Locations

If you relocated and you don’t know where the nearest ID Card office is, check the RAPIDS Locator Web site. The direct link to this site is: